Pharmacy Benefit SERVICES

Improved digital self-service for high impact prior authorization

Clarified status and next steps in a complex medication access journey, making changes where it mattered most.

Core Pharmacy

Cleared financial barriers with affordable access to GLP-1s

Introduced savings cards to reduce barriers for high-cost and out-of-reach therapies and care.

See case study

home delivery

Introduced convenience with Over-the-Counter shopping

Delivered an MVP that created net-new line of revenue for the business, offering home delivery convenience for members.

See case study

How I show up

Kind words shared from colleagues

problem solving

"The depth she brings to getting to the core of a problem, and the passion she brings for solving for real user needs, are truly inspiring."

—Erin M., Senior Designer

Impact

"The quality of her thinking is hard to miss. She'll make the work better. She'll make the thinking better. She'll make the team better."

—Adam B., Head of Product Design

Strategy

"A true strategic product designer who speaks to value and prioritization as much as Product Leaders."

—Justin Z., Director of UX

problem solving

"Her energy and ideas have made a great difference, and it shows in all that she's contributed. She has the ability to walk into any problem with a fresh perspective and walk out with a solution that puts users first — that's a rare gift and talent."

—Rupal P., Business Product Owner

impact

"She facilitated alignment with partners across LoBs, creating momentum and helping drive speed-to-market with a group of stakeholders that has at times been a challenging group to corral."

—Reshma B., Managing Director, Product Analytics