Hi, I'm Ji Hae

pronounced 'G · Hey' (she/ her/ hers)

— currently reshaping patient journey experiences in HealthTech. Based in the city of brotherly love, Philadelphia.

Bits that make me ...me

  • FOR THE PAST 4 YEARS...
    I've led end-to-end UX design at a health organization, navigating complex enterprise systems, regulations, and workflows, all the while advocating for patient experiences.
  • CAREER AND EDUCATIONAL HISTORY
    My background in Organizational Psychology, Interior Architecture, and Industrial Design conditioned me with a mindset and skills of an empathetic people-first advocate and a creative problem solver.
  • STRATEGIC, REFLECTIVE, OUTCOMES-ORIENTED
    While I’m not rigid about process, I embrace the breadth and depth of details that move a story forward or help shape a product’s vision, strategy, and execution. I care about delivering experiences that are intentional, holistic, relevant, and useful while bridging teams to get there.
  • SEE ONE - DO ONE - TEACH ONE
    It's my favorite approach when it comes to active learning and mentoring. I find it to be the most practical and effective way to lead and grow.
  • TEAMWORK, COMMUNICATION, SELF-AWARENESS...
    are keys to unlocking success in my eyes. Making effort to read the room, work as a team, and listen to diverse views and contexts are momentum-builders of innovation and a sense of collective purpose.
  • I'M AN INTROVERTED "ENFP" - AN AMBIVERT!
    I'm also a Capricorn. I'm energetic, enthusiastic, and playful, yet I'm also reserved, focused, and organized. I often need my quiet moments to reflect and reset. Though I'm a winter-baby, I've grown increasingly averse to cold weather... but if you want to boot up and make snow angels, I'm game!
  • OUTSIDE OF WORK...
    I'm energized by spending time with Melon, my pitador-dog. I love traveling, exploring new boardgames, or hitting the driving range with my partner. Pretty sure a piece of my heart is in Portugal. Last but not least, I love being in the woodshop letting my creative juices flow. Designing and building furniture brings me a lot of joy.

Kind words

"Ji Hae is passionate about the end user above all. Her methodical approach to User Research and UI Design is always centered around making the best experience for the user. She effortlessly moves between the small details of UX implementation and the larger business problems a user wants to solve when designing."

- Meghan Nesta, Product Leader

"Very few people can combine the beauty of form and function like Ji Hae can, especially while making it look so effortless. I quickly learned that she has an exceptional ability to bring a team together, whether it's through delivering standout design mockups, sharing lessons learned from user interviews, or thoughtfully contributing to product strategy and planning."

- Dan Hanawalt, UX Manager

"Ji demonstrated an uncommon ability to define immediately implementable solutions while also providing an iterative path to the ideal state. She also took the time to get to know how each team member liked to work, while likewise communicating how she worked best - resulting in a shared understanding and a very effective work arrangement. She used this knowledge to ensure all team members truly understood where things were after discussions, showing an acute awareness particularly when team members may not have been on the same page."

- Mike Stanziano, Senior Engineer

"Ji Hae - extending my deep appreciation for your partnership and creative vision. You have a special niche that brings the product story to life through engaging and meaningful experiences for our members. Thank you."

- Tricia Davis, Business Product Owner

Let's connect

I'm energized by good conversations, collaborating on ideas, and connecting on interests. Get in touch!
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